1Introduction
By registering for, accessing, or using Model Pilot, you agree to these Terms. If you do not agree, you must not use the Service.
Contract Terms
Terms & Conditions
These Terms govern access to and use of Model Pilot (the "Service"), provided by Simon Eckert (sole proprietor), Leipziger Strasse 32, 04539 Groitzsch, Germany.
2Definitions
Service: the Model Pilot software and related features, interfaces, and infrastructure. Customer: the person or business account holder using the Service. Account: credentials and profile used to access the Service. Content: all data, text, prompts, settings, files, and metadata submitted through the Service.
3Scope; Eligibility
The Service is intended for entrepreneurs and commercial users (B2B). You must be at least 18 years old and legally capable of entering binding contracts. If you act for a company, you confirm you are authorized to bind that entity. Mandatory consumer rights remain unaffected where applicable by law.
4Account & Security
You must provide accurate account information and keep credentials confidential. You are fully responsible for all activity under your Account, including actions by authorized team members or any person using your credentials.
5Permitted / Prohibited Use
You may use the Service only in compliance with applicable law and platform policies. Prohibited uses include unlawful content, harassment, fraud, unauthorized access attempts, reverse engineering, abuse of minors, spam, and any use that may harm service integrity, security, or reputation.
6Service Features & Trials
Creating an account starts a free trial only. The free trial is free of charge, requires no payment at signup, and ends automatically without automatic conversion into a paid subscription. Paid plans can be activated manually later in account billing settings. Features may include automation, onboarding, scheduling, messaging tools, and account insights. We may modify, add, limit, or remove features where reasonably required for product, legal, security, or operational reasons.
7Fees, Taxes and Payment
Paid subscriptions start only after you actively choose a paid plan in your account billing settings and complete checkout. Once activated, subscriptions are billed in advance per billing cycle and renew unless canceled before the next renewal date. Plan prices shown on our pricing and billing pages are net prices and exclude VAT and other applicable indirect taxes. Any applicable VAT or similar tax is added separately and shown before payment where required. Model Pilot is the contracting party and seller for subscriptions. Payments are processed via Stripe as payment service provider. Failed, reversed, or disputed payments may result in immediate suspension.
8Affiliate Program
If an affiliate program is offered, participation and rewards are subject to separate program rules. Rewards may be withheld, canceled, or reversed in cases of abuse, fraud, refunds, chargebacks, or policy violations.
9Refunds and Chargebacks
The free trial is not charged. For paid subscriptions, statutory consumer rights (including withdrawal rights where applicable) remain unaffected. If a consumer validly withdraws within the legal withdrawal period, refunds are handled according to mandatory law. If service provision started during that period based on an express request, we may claim proportionate compensation where legally permitted. Outside statutory withdrawal or other mandatory refund rights, fees for already started billing periods are generally not refundable. Any approved refund is issued by Model Pilot through the original payment method. Chargebacks or payment disputes may lead to immediate access restriction while the case is reviewed.
10Third-Party Platform Dependency
The Service may depend on third-party platforms, APIs, and infrastructure. We are not responsible for downtime, policy changes, feature limitations, account restrictions, or data issues caused by third-party providers.
11Intellectual Property and Content License
All rights in the Service, including software, design, and documentation, remain with us or our licensors. You retain rights in your Content, but grant us a worldwide, non-exclusive, royalty-free license to host, process, transmit, and use Content as required to provide, secure, maintain, and improve the Service.
12Data Protection
Personal data processing is governed by our Privacy Policy and applicable data protection law (including GDPR where applicable). Each party is responsible for compliance within its own legal role. You remain responsible for your legal basis and information duties toward your end users.
13Availability and Support
The Service is provided on an "as is" and "as available" basis. We do not guarantee uninterrupted operation, specific response times, specific model behavior, or any commercial outcome. Maintenance, security measures, and emergency interventions may temporarily restrict access.
14Warranty Disclaimer
To the maximum extent permitted by law, we disclaim all warranties not expressly stated in these Terms, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. You are solely responsible for reviewing and validating outputs and automations before relying on them.
15Liability
We are liable without limitation only where mandatory law requires, including intent, gross negligence, injury to life/body/health, and mandatory product liability. For slight negligence, liability is limited to breach of essential contractual duties and to foreseeable, typical damage. In all other cases, liability for indirect or consequential damages, lost profits, and lost revenue is excluded to the extent legally permitted. To the extent legally permitted, total liability for all claims in a contract year is limited to the fees paid by you for the Service in the 12 months preceding the event giving rise to liability.
16Indemnity
You will indemnify and hold us harmless against third-party claims, losses, costs, and expenses (including reasonable legal fees) arising from your Content, your use of the Service, or your breach of these Terms, unless we are directly and solely responsible.
17Termination
Free trials end automatically and do not require cancellation. Paid subscriptions can be canceled in account billing settings and stay active until the end of the paid billing period, unless mandatory law requires otherwise. We may suspend or terminate access immediately in case of legal risk, security risk, misuse, policy violations, unpaid invoices, or other material breach. After termination, access may be removed immediately and data may be deleted after a reasonable retention period unless law requires longer storage.
18Right of Withdrawal (Consumers only)
If you qualify as a consumer under EU/German law and enter a paid subscription contract, statutory withdrawal rights apply. Any early-performance request and any resulting compensation or limitation of withdrawal rights apply only to the extent legally permitted and only if expressly confirmed during checkout where required. See the dedicated Withdrawal Policy page for details.
19Governing Law, Venue and Contact
German law applies, excluding conflict-of-law rules and CISG, unless mandatory consumer law provides otherwise. The place of jurisdiction for merchants is the competent court at our registered business seat. Provider contact: Simon Eckert, Leipziger Strasse 32, 04539 Groitzsch, Germany, [email protected].
✓Acceptance
By creating an account or continuing to use the Service, you confirm that you have read, understood, and accepted these Terms.